Assistant Store Manager
Based in one of the most exclusive resort destinations in Ibiza, the Assistant Store Manager will be responsible for supporting the seasonal running and trading of two luxury stores.
Based in one of the most exclusive beach resort destinations in Ibiza, the Assistant Store Manager will support the Concept Store Manager in the day-to-day running and seasonal trading of two stores supported by a retail team of six.
The objective is to optimise retail opportunities and to set and deliver against key performance indicators to achieve sales targets, (store and staff), through the delivery of an engaging first-class customer experience, expert product knowledge and expertise in clienteling.
The successful individual must be living in Europe, be fully fluent in English and have at least 2 years of experience as a Floor Manager, Assistant Store Manager or Store Manager in luxury retail. Other essentials include; the delivery of an exceptional customer experience, skilled execution of KPI's, leading by example and effectively developing and motivating the team with a proven track record in achieving and exceeding targets.
The stores open in April and close in October, this opportunity will suit a luxury retail professional inspired to work in one of the most incredible destinations in Ibiza frequented by a discerning global clientele including celebrities and VIP's with an eye for unique and rare objects and vintage and luxury fashion.
Main Responsibilities
Business/Commercial Awareness
- Support budget, targets and store objectives.
- Deliver against key performance indicators against store and staff sales targets.
- Manage KPI’s, stock and sales reports and review bestsellers with the Store Manager to influence VM and incentives.
- Assist in managing the staff rota in line with the store budget and trading times.
- Work with the Store Manager in establishing and maintaining an effective clienteling strategy.
- Work with the team to build the client database, establish a product communication strategy and maintain client engagement and loyalty.
- Support and help organise any store events or product activations.
- Support the Store Manager in establishing and implementing policies, procedures and store guidelines.
VM, Stock Management & Storage
- Contribute to the building of VM guidelines.
- Ensure delicate or fragile items are suitably displayed.
- Maintain the highest standards of organisation and storage for stock at all times.
- Conduct monthly stock checks.
Recruitment/Training & Development
- Alongside the sales team deliver a first-class customer experience building relationships and understanding preferences to influence the product assortment and replenishment.
- Ensure all employees are fully inducted.
- Assist in leading weekly training sessions to continually develop the team focusing on product knowledge, exceptional customer service and clienteling best practices.
- Participate in monthly team training to deepen product knowledge, VM and clienteling practices.
Team Management
- Demonstrate exceptional organisation skills and commitment to supporting the Store Manager in effectively running the stores and managing the team.
- Effective coaching and leadership with timely and ongoing training.
Customer Experience
- Ensure the client experience is a transformational one from start to finish.
- Maintain a high standard of visual presentation.
- Utilise visual merchandising to react to best sellers and encourage sales tactically and strategically.
- Participate in the organisation and curation of store events.
Health & Safety
- Include health & safety training in all staff inductions.
- Carry out regular risk assessments.
- Ensure there is a qualified first aider.
Administration
- Support all policies and procedures regarding back office, POS system and banking.
- Collaborate in establishing and evolving Retail Guidelines.
Essential Skills
- Store Manager, Assistant Store Manager or Floor Manager with at least 1-2 years of management experience.
- Luxury goods or luxury fashion experience is essential.
- Clienteling experience is preferable.
- Target and results-driven.
- Naturally numerical with a good understanding of store budgets.
- Experience implementing store and individual KPI's.
- Track record in curating and delivering an exceptional customer experience.
- Ability to nurture, inspire and lead through the team.
- Calm, effective and proactive communication at all levels.
- Fully driving license and a car.
Remuneration & Benefits
- Salary: € in line with experience + bonus + commission.
- 31 days annual leave pro-rata in line with start date.
- 40-hour working week + bonus for any extra days.
- Job function
- Luxury Retail
- Locations
- Ibiza
Colleagues
Ibiza
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Assistant Store Manager
Based in one of the most exclusive resort destinations in Ibiza, the Assistant Store Manager will be responsible for supporting the seasonal running and trading of two luxury stores.
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